Terms & Conditions& FAQs
Pecksniff’s Bespoke Fragrances and Cosmetics is a Limited Company. Our address is:
45-46 Meeting House Lane,
Eligibility and Language
To be eligible to purchase goods from us you must be the holder of a valid credit/debit card. You agree not to impersonate another person or entity, or to assume a false name or a name you are not entitled to use when purchasing from us. This contract shall be conducted in English.
Making a Purchase
Upon making a purchase with us, you will be guided through the process by following a series of simple instructions on our site. Select items by clicking ‘Add to basket’. After you have finished your selection and confirmed you want to proceed to checkout, you will be asked for a few details that we need to be able to complete the order. We accept all major credit cards and direct debit cards as payment, so please feel free to use the card of your choice.
All prices are inclusive of VAT. For sales tax accounting purposes all sales are considered to be within the UK.
We will not charge you for any item until it is packed and posted. All products are subject to availability. Regrettably, through unpredicted demand, we from time to time go out of stock. If one item in your order is not available you will be advised so that you can consider an alternative. The rest of the order will be sent as normal.
Whilst every care has been taken to ensure that the description, sizes and prices are correct at the time of going to press, we reserve the right to make price changes without prior notice.
Upon processing your order, we will send you confirmation of the details of your purchase.
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Pecksniff's cannot be held responsible for any import taxes or duties levied by local customs. If you have any queries as regards duty on imports we suggest you contact your local customs office.
Contract: The contract between us shall be governed by the laws of England and any dispute between us will be resolved in the English courts.
Shipping and Handling
Flat rate £4.25
£201 + over free
Europe & Eire
Up to £50 = £10.00
£51 - £100 = £15.00
£101 - £200 = £20.00
£201 + over = free
US/Canada/Rest of the world
Up to £50 = £20.00
£51 - £100 = £25.00
£101 - £200 = £30.00
£201 + over = free
International delivery costs vary depending on content and weight. Heavy and breakable products are limited by number per order. Please contact us for specific details on your order. If you have any special requests for goods to arrive by a certain date to coincide with an anniversary or celebration, or you wish us to incorporate a note or gift-wrap the items, please contact us and we will do what ever we can to meet your needs. Time specific deliveries will incur extra Postage costs.
All items are sent as soon as possible and every effort is made to ensure that your order is despatched within 48 hours. Within the UK allow 5 - 7 working days for goods to be received after the date of placing your order, and up to 14 - 18 working days for orders outside the UK.
Please contact us for specific details on your order. If you have any special requests for goods to arrive by a certain date to coincide with an anniversary or celebration, or you wish us to incorporate a note or gift-wrap the items, please contact us and we will do what ever we can to meet your needs. Time specific deliveries will incur extra Postage costs.
Returns and Guarantee
Pecksniff's is dedicated to customer service. We hope you are delighted with your order, however if for any reason you are not entirely satisfied we will be happy to give an exchange to the same value or less, even if some of the product has been used, providing the original product is returned. All of our products carry a no quibble guarantee. Please return your purchases within 7 working days of delivery and enclosing proof of purchase. The postage and packing charge is non-refundable. All items returned will be credited (excluding returned postage charges) to your card.
If you wish to make a complaint about the goods you have received from us, please contact us directly on the following number between 9:00 and 17:30 Monday- Saturday: 01273 723 292, or email us at:
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Representations and Warranties: Limitation of Liability.
THE SITE IS PRESENTED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-SITE LINKS ON THE SITE; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY SITES; (f) ANY INACCURACIES, OMISSIONS OR MISLEADING, FALSE OR DECEPTIVE STATEMENT IN THE CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED STERLING, AS APPLICABLE. BECAUSE SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW
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If you have any questions regarding these Terms and Conditions, please contact us by email at firstname.lastname@example.org. Copyright © Davencroft LTD 2011. All worldwide rights reserved.